Refund Policy

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

• USA: Eligible after 45 days from departure
• Brazil: Eligible after 110 days due to customs delays
• Other countries: Eligible after 100 days for selected shipping lines

Orders may occasionally be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.

2. Orders Not Received

• If tracking shows “delivered,” no refund or resend will be provided.
• If the package was not received, a non-delivery certificate from your local post office may be required.

3. Damaged Products

• Full refund or replacement for severely damaged items
• Partial refund for minor damage such as scratches
• No refunds for packaging damage caused during international shipping
• Claims for electronics must be submitted within 30 days

4. Incorrect or Missing Products

• Full refund or replacement for incorrect products
• Partial refund or resend for missing non-essential parts
• For size-related issues, please include a photo with measurements

5. Order Cancellations

• Full refund if canceled before processing or shipping
• No cancellations for customized or pre-order products once payment is completed

📩 How to Submit a Dispute

Please include the following when submitting a dispute:

• Photos or videos of damaged products
• Screenshots of complaints including name, date, and issue details
• Return the product if requested by our support team

⚠ Important Notes & Exceptions

1. Dispute Deadlines

All disputes must be submitted within 7 days of the delivery date or expected delivery date.

2. Force Majeure

We are not responsible for delays caused by uncontrollable events including:

• Natural disasters
• Epidemics
• Customs delays
• War or civil unrest

3. Shipping Method Restrictions

No disputes will be accepted for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for regions with known delivery limitations or high-risk shipping areas.

5. Returns

• Returns must be authorized in advance
• Unauthorized returns will not be processed
• Products must be returned within 30 days of receipt

6. Service-Based Products

Service-related products such as packaging or photography services are non-refundable once fulfilled.

7. Unacceptable Disputes

• Change of mind
• Product appearance differs from expectations without defects
• Delays caused by customs or natural events
• Wrong product ordered by the customer
• Incorrect shipping address provided by the customer

📌 Additional Information

• Order Status: No disputes once an order is marked “closed”
• Shipping Method Limits: No disputes for selected shipping methods including PostNL, Electric PostNL, CJPacket EUB, CJPacket Postal Route, and CJPacket Railway Economy
• Destination Limits: Disputes may not be accepted in high-risk regions
• Returns Reminder: Returns are only accepted at designated warehouses
• Service Products Disclaimer: No refunds for low-quality service unless officially inspected
• Expanded Unacceptable Disputes: Odors, deleted tracking information, customs-related issues, and similar cases

💬 Need Help?

If you're unsure whether your order qualifies for a refund, resend, or return, please contact our customer support team.

Email: support@eliteiron.shop

We’re here to help make your shopping experience smooth and worry-free.